The Essential Role of Support Coordinators in Promoting Safety

The recent Royal Commission report has underlined how far we have to go as a sector in ensuring the safety of people living with disability. The Royal Commission also highlighted the critical role that intermediaries, particularly Support Coordination and Psychosocial Recovery Coaching, play in advancing safety outcomes for NDIS participants. 


A Support Coordinator acts as a crucial link among various service providers, supporting individuals maintain strong connections in their lives. This network cultivates a sense of safety, enabling individuals to express concerns and ensuring they receive quality services.


The Value of Face-to-Face Interactions


The impact of service delivery is heightened when conducted face-to-face. This approach allows for immediate feedback and helps maintain the quality of other support services.


The Merits of Dedicated Intermediaries


Intermediaries who do not provide other services typically demonstrate enhanced performance. Their independence ensures impartial perspectives, increasing accountability and encouraging thorough oversight of service providers.


Balancing Life’s Challenges Juggling well-being with daily responsibilities can be daunting.


Fortunately, with quality and dedicated Support Coordination, individuals receive guidance to ensure safety and improved well-being.


Ways a Support Coordinator can Enhance Safety Outcomes


1. Prioritising Safety: Ensuring a safe environment is a top priority. Support Coordinators focus on risk assessment and strategy development to foster supportive settings.


2. Building Trust and Rapport: The success of a Support Coordination relationship is rooted in mutual trust and understanding.


3. Empowering Strategies: Support Coordinators provide customised strategies, enabling individuals to manage challenging situations and build resilience.


4. Collaborative Problem-Solving: Working together with individuals, Support Coordinators identify challenges and develop safety-first solutions.


5. Linking Resources: Support Coordinators understand the significance of external resources, ensuring individuals have access to various support options.


6. Monitoring and Feedback: Ongoing evaluation ensures the highest quality of service, with Support Coordinators responding promptly to feedback.


7. Advocacy and Support: From expressing concerns to addressing substandard treatments, Support Coordinators offer steadfast support for individuals.


8. Education and Knowledge Sharing: Staying updated in their field, Support Coordinators ensure individuals are well-informed and empowered.


9. A Reliable Safety Net: Support Coordinators are a source of strength and safety in daily challenges or significant life transitions.


The Foundation for Growth: Safety


Safety is the cornerstone for growth and progress towards personal goals. Collaborating with a Support Coordinator can lead to a safer, more enriching life.


This month, consider a comprehensive review of your supports, ensuring you’re benefiting fully from your team and that you have diversity across your support team. Those accessing all their supports from a single provider may want to consider the benefits of some independence and a self-supervising network that can improve quality and safety.


Remember, continuous evaluation can lead to enhanced support, resilience, and hope. Ready to embark on your NDIS journey? Reach out to OnSide today for expert Support Coordination and comprehensive assistance. Let’s navigate this path together.