Feedback & complaints
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We take all feedback on board and we are constantly working to ensure we provide the best Support Coordination possible. Something you need to tell us about your experience? Please fill out the feedback form.
Don't just take our word for it...
I have been an NDIS participant for the past few years. I have had many Support Coordinator's from other organisations. My Support Coordinator at OnSide is the first person that has actually helped me start achieving my goals. Before joining OnSide I was lost and had no clue how to utilise my plan to achieve my goals. My Support Coordinator listens and understands how to assist and find solutions such as the right support workers, especially in complex situations. OnSide makes regular contact with myself to check in on how I'm going either in person, via text or email.
Very responsive and they worked really well and tried really hard. They’re always able to be contacted. I had been using other services and they have liaised well with them – they’ve fit in well. I’ve had no problems.
They have a great understanding of the NDIS process. If I contact them with any requests they willing help and they are always available and get back to me.
I have recently been guided through the process of setting up my clients NDIS support plan and helping my clients engage with a support worker. The staff at Onside have been an absolute blessing for both of us. My client is new to the NDIS with this being her first experience with accessing her funding. The expertise and people skills by the staff at Onside during this daunting process have been more than incredible. Thank you for the support and guidance to ensure the best outcomes.
They’ve initiated things and done more in 2 weeks than what my previously coordinator did in 12months.
Onside are very professional and worked everything out to get the best value out of the NDIS funding for my sons. I am very happy with the service as they inform me first of what is happening and keep me notified at all time. They are very competent in the services they provide. They have arranged the all the necessary services for my boys and I can sleep well at night now knowing they are being looked after.
I am writing to thank OnSide in particular my Support Coordinator for looking after myself and in particular my needs. My Support Coordinator has at all times been very professional right from when she took me in as a client. She has been exceptional in breaking up my next plan. She is always taken the time for managing the endless questions I ask. She is always prompt, efficient and comforting.
Professional, experienced and just a pleasure to deal with - every time! Thank you for making the transition into the NDIS so much easier, and with a human touch. Highly recommend.
I would just like to compliment my Support Coordinator on her professionalism. I was on the phone with her for an hour yesterday and we had a lovely chat. She took the time to thoroughly explain everything to me at a nice easy pace (as there was a lot to take in). I could feel her kind and genuine nature through the phone and that was very reassuring for me to know that my father (and our family) will get the best service possible. I really look forward to working together with her and OnSide and seeing what we can achieve.