Choosing the Right NDIS Plan Manager: Tips for Finding a Provider That Works for You

Selecting the ideal NDIS Plan Manager is a critical decision on your journey as an NDIS participant. Your Plan Manager will play a vital role in supporting your goals and ensuring the smooth implementation of your NDIS plan.
With the right Plan Manager, the administration associated with receiving, reviewing, approving and paying your NDIS invoices, and tracking your funding is a breeze! Read on for some practical tips and guidance to assist you to find a Plan Manager that suits your unique needs and preferences.


Seek experience and support


Experience and expertise are good things when it comes to selecting an NDIS Plan Manager! Consider providers with a proven track record and comprehensive knowledge of the NDIS.


An experienced Plan Manager will be well-versed in navigating the complexities of NDIS payments and can provide you with valuable insights and guidance throughout your journey. It’s often subtle differences that add up to big things!


Consider the scope of services


When choosing an NDIS Plan Manager, it’s important to consider whether they focus solely on plan management or provide additional services. While some providers offer a range of supports, others specialise exclusively in plan management.


While both options have their merits, selecting a Plan Manager who focuses solely on plan management can provide a dedicated and focused approach. It allows them to deliver this specific service exceptionally well without potential conflicts of interest that could arise from offering multiple services.


Evaluate the potential for conflicts of interest


Also consider any potential conflicts of interest that may arise when a Plan Manager provides additional services. For example, if the same provider offers both plan management and disability support services, there is a possibility of bias towards their own services, potentially compromising your choice and flexibility in accessing other supports.


By choosing a Plan Manager whose primary focus is plan management, you can ensure that their primary objective is supporting you in achieving your goals, free from any conflicts of interest.


By considering the scope of services and potential conflicts of interest, you can make an informed decision about the type of Plan Manager that aligns best with your preferences and needs.


Consider compatibility


Finding a Plan Manager that aligns with your values, aspirations, and individuality is paramount. Seek a provider who understands and respects your unique circumstances. Compatibility and a strong rapport with your Plan Manager will foster a supportive and collaborative relationship that will enhance your overall NDIS experience.


Evaluate communication and accessibility


Look for a provider who communicates clearly, promptly, and compassionately. They should be responsive to your inquiries and concerns, keeping you well-informed at every stage. Accessibility is also crucial, as your Plan Manager should be readily available to address your needs and provide guidance whenever required.


Consider referrals and recommendations


Seek recommendations from trusted sources, such as other NDIS participants, support networks, your OnSide Support Coordinator, or other professionals. Their firsthand experiences and insights can provide valuable guidance in selecting a reputable and reliable Plan Manager. Consider their recommendations alongside your own research and evaluation to make an informed decision.


Trust your instincts


Ultimately, trust your instincts when choosing an NDIS Plan Manager. Pay attention to your intuition and how you feel when interacting with potential providers. Select a Plan Manager who instils confidence and aligns with your goals and aspirations. Trusting your instincts will help you make a choice that feels right for you and sets the stage for a successful partnership.


Ask questions!


Like any service we are purchasing in life, it is important to ask questions to enable you to make a good, informed decision. If you want some assistance in considering questions you might like to ask, you can chat with your Support Coordinator and work through this downloadable checklist, picking the ones that matter to you.


By considering recommendations, asking questions, and trusting your instincts, you can find a Plan Manager who will support and empower you throughout your NDIS journey. And the true magic of the NDIS – if you feel like you have chosen the wrong Plan Manager, you can give them feedback on how they can improve for you, and if they are unable to – you can try another provider.


Just like finding the right hairdresser or barber – if you don’t it find one you like the first time, you can and should try and try again!