Why Dedicated Support Coordination is Important

Recently, a number of organisations have decided to stop providing Support Coordination. As the NDIS landscape continues to change, naturally the services some offer will do so too. 
At OnSide, we’re proud to only offer dedicated support coordination to our customers, but we recognise that for many large organisations who provide multiple service types, this may become quite a challenge. 


Support coordination is a crucial part of the NDIS

In 2021, around 43% of active participants received Support Coordination as a funded part of their NDIS plan, totaling a massive $667 million. There has been increasing policy discussion around separating support coordination from other services (creating some concern amongst NDIS providers), but we believe it will always remain a core service for many people with a disability. 


In fact, Support Coordination is such a critical support that in the early days of the NDIS, it was more important that Support Coordination was available for participants, including if it came from a place with potentially competing interests. Now that the market has grown – along with a general acceptance of telehealth as a viable service delivery mode – more dedicated Support Coordination providers are available for people everywhere.


First and foremost, it’s about the participant

The tasks of a Support Coordinator may differ slightly from participant to participant (depending on their needs and what’s funded under their NDIS plan), but they must always keep the individual’s wellbeing and safety at the heart of everything they do. 


So if a participant wishes to swap from an ‘all-in-one’ service to having multiple providers to meet their needs, this could be much harder with a Support Coordinator who also provides other services. 


If a Support Coordinator works within an organisation that offers more than one service, they may be conflicted when referring internally to other services offered within the same organisation. This is where a dedicated Support Coordinator can provide a lot of value – they’re not at risk of being influenced and can offer participants a wider selection of providers to choose from that are based on their needs and preferences.


OnSide is still here… we’re not going anywhere (in fact, we’re growing!)

OnSide has always focused on providing Support Coordination and Support Coordination alone. We are a dedicated and independent Support Coordination provider, and our reach is extending. 


Why choose OnSide? For our independence: we can be more in a participant’s corner with no competing interest elsewhere. We only do what our customers ask us to do and we don’t get any kickbacks from the providers we recommend.


Our team has significant coverage for Support Coordination in South East Melbourne, as well as a new team in West Melbourne that’s growing fast. We also have a growing presence in South East QLD and Brisbane, plus planned expansions into NSW and a bigger push in QLD early in 2022.


Interested in joining OnSide?

If your previous provider has stopped offering Support Coordination, we would love to hear from you. We’re always on the lookout for dedicated Support Coordinators to work with us at OnSide. Alternatively, you can also refer to us by completing our referral form, or feel free to contact us with any questions you may have.