It’s all about you.
OnSide Support Coordinators are independent NDIS experts, here to maximise your plan. We exist to provide you with the support you need to achieve your specific goals.
Our sole purpose is to ensure you thrive. No competing agendas, no conflicting priorities.
At OnSide, it’s all about you.
Mel's StoryFollow Melissa's NDIS journey as she navigates the challenges and triumphs with her guide dog, Joyful.
We’re on your side.
We know how important it is to you to get things moving, that’s why we guarantee that we’ll contact you within 24 hours once we receive your enquiry. Efficiency and speed are important to us too.
What we’ll never rush is the process of getting to know you. We’ll set up a time to meet in a place where you’re most comfortable and take the time to listen and learn about you. Your needs, your strengths, your dreams. Then, we’ll work out exactly how you can get the most out of your NDIS plan. This means working through your plan together and answering any questions you may have.
Working together to help you thrive.
It’s all about getting started on a strategy to help you thrive. We’ll work together while being guided by you, your family or anyone else in your support network.
Developing your Action Plan is the first step in our ongoing agreement about the work we’ll do to achieve your goals and keep track of your progress (our favourite word!). We know that sometimes it can feel overwhelming, which is why we’re here.
Why choose OnSide
We encourage you to think big and exercise your choice when it comes to managing your services. You’re in complete control of your future.
The service providers and opportunities we recommend are based purely on the appropriate quality, availability and value of care that is right for you. There is nothing more valuable than the trust you place in us.
We adapt with you. Reached your goals? We’ll help you make new ones! We maximise your plan and make the NDIS work for you.
Our expert team is made up of lived and learned support across the Australian disability sector. We know the ins and outs of the NDIS, and our Support Coordinators are ready for you.
Michael's MS Story
We are thrilled to share a project with you that we have been working on with one of our very inspiring customers, Michael. Michael was an up and coming kickboxer in his youth before he was diagnosed with Multiple Sclerosis.
Don't just take our word for it...
I have been an NDIS participant for the past few years. I have had many Support Coordinator's from other organisations. My Support Coordinator at OnSide is the first person that has actually helped me start achieving my goals. Before joining OnSide I was lost and had no clue how to utilise my plan to achieve my goals. My Support Coordinator listens and understands how to assist and find solutions such as the right support workers, especially in complex situations. OnSide makes regular contact with myself to check in on how I'm going either in person, via text or email.
Very responsive and they worked really well and tried really hard. They’re always able to be contacted. I had been using other services and they have liaised well with them – they’ve fit in well. I’ve had no problems.
They have a great understanding of the NDIS process. If I contact them with any requests they willing help and they are always available and get back to me.
I have recently been guided through the process of setting up my clients NDIS support plan and helping my clients engage with a support worker. The staff at Onside have been an absolute blessing for both of us. My client is new to the NDIS with this being her first experience with accessing her funding. The expertise and people skills by the staff at Onside during this daunting process have been more than incredible. Thank you for the support and guidance to ensure the best outcomes.
They’ve initiated things and done more in 2 weeks than what my previously coordinator did in 12months.
Onside are very professional and worked everything out to get the best value out of the NDIS funding for my sons. I am very happy with the service as they inform me first of what is happening and keep me notified at all time. They are very competent in the services they provide. They have arranged the all the necessary services for my boys and I can sleep well at night now knowing they are being looked after.
I am writing to thank OnSide in particular my Support Coordinator for looking after myself and in particular my needs. My Support Coordinator has at all times been very professional right from when she took me in as a client. She has been exceptional in breaking up my next plan. She is always taken the time for managing the endless questions I ask. She is always prompt, efficient and comforting.
Professional, experienced and just a pleasure to deal with - every time! Thank you for making the transition into the NDIS so much easier, and with a human touch. Highly recommend.
I would just like to compliment my Support Coordinator on her professionalism. I was on the phone with her for an hour yesterday and we had a lovely chat. She took the time to thoroughly explain everything to me at a nice easy pace (as there was a lot to take in). I could feel her kind and genuine nature through the phone and that was very reassuring for me to know that my father (and our family) will get the best service possible. I really look forward to working together with her and OnSide and seeing what we can achieve.